In 2005, MMM decided to digitize the order processing, thus optimizing the mobile service process from customer deployment to invoicing. With the introduction of mobileX-MIP for Field Service in 2007, MMM began the digitalized order processing in Germany. Austria and Switzerland followed in 2010. The Czech subsidiary BMT and the other countries were migrated to version 7 of mobileX-MIP for Field Service by the end of 2019.
"By using mobileX-MIP for Field Service, the data quality of our installed base has improved significantly. The processing times of orders from deployment, feedback and service report to invoicing have also been reduced," summarizes Katrin Schreiber, Head of Customer Service Dispatching at MMM Münchener Medizin Mechanik GmbH. "Without mobileX, we would definitely not be able to offer such good customer service as we have now."
Soon the mobile service process will also be implemented through the new MMM Benelux subsidiary.
If you would like to learn more about the digitalized order processing at MMM, you can find more information in the article of COMPUTERWELT in German from 30 June 2020 here.