The competitive component of quality is becoming increasingly important alongside the factors of cost and time. The change from a seller’s to a buyer’s market, which can be observed in the majority of economic sectors, have contributed to this, as has globalization.
In order for a company to be economically viable on the international market, high product quality, a high degree of flexibility in reacting to customer wishes and above-average customer service are prerequisites for survival on the global market, in addition to adherence to delivery dates.
At MMM Group, a workshop was set up to contribute to continuous quality improvement, adherence to delivery dates and flexibility. The group of experts consists of the department heads: engineering, production control, warehouse logistics and all foremen. The lively exchange among the various department heads has already led to the implementation of some quality-improving measures.
In this context, quality improvement does not only mean product quality, but also improvements in internal processes. After all, improvements in this area ultimately lead to higher product quality and better customer satisfaction.
Here is a small excerpt:
In the long run, our company can only survive in the global market if quality and customer satisfaction are in the foreground.
Christian Killermann, Production Supervisor
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